The CNMC investigates energy companies for preventing changes to regulated rates

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Secretary of State for Energy, Sarah Aagesenhas revealed this Tuesday that the National Commission of Markets and Competition (CNMC) has opened an informative file to find out if energy consumers are having difficulties in changing their gas and electricity rates to the regulated market, after the Government has announced incentives to try to mitigate the impact of energy prices on those rates under its control and in the face of high free market prices.

In an interview on RNE’s “Las Mañanas”, Aagesen has assumed that there is a “avalanche” of consumers who have requested to switch to regulated ratesa service that companies are obliged to provide but to which customer services they can’t copegiven the high demand. He also assured that the Ministry has asked the companies in the sector and has been able to verify that the requests for change are growing and there is already an “avalanche” of requests, which expected to grow even more in the coming weeksat the gates of a winter that is “complicated”.

The CNMC, he added, has already opened an informative file for this reason, and the Government is vigilant and very attentive, because companies “are obliged” to meet this demand. Hand in hand with this body, Aagesen has indicated, the Executive will be very attentive in case it is necessary to open disciplinary proceedings against the marketing companies.

In view of the avalanche of last-resort rate requests, which will continue to grow, companies must catch up to be able to provide the requested service, which until now was dimensioned for very specific changes, while now “we know that the customer service is the same” and it is not enough.

Source: lainformacion.com

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